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1.7 Based on 62 reviews Compare to others
  • Customers like
    • Polite employees 4
    • Location 3
    • Toyo tire 2
  • Customers don't like
    • Unwillingness to make things right 7
    • Lousy way i was treated 4
    • Poor management 4

Very disappointed in Les Schwab and their customer service! Brought 2 new tires and wheels in to the Lake Stevens store yesterday and was told it would be $150 to mount and balance them? I thought she misunderstood me so I further explained only to be told I understand and because you didn't (buy them from us) that's what we charge? So all I really heard was we don't care about the small jobs and... Read more

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I brought my latest truck in to be serviced . I have a long history with them with no problems( car and trucks.) I sat down and within minutes my truck was back out and the service person said we can't work on your truck because it has a body lift. The same shop has worked on the same truck for the last six years. So now I have a truck that les schwab put tires and rims brakes and front end work... Read more

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Worst service I have ever had. I fixed my tire by myself in under 10 minutes and it took these fools 40. My car sat out there not being worked on for 15 minutes while the guy took a phone call. He kept telling me I'm dumb to be driving with the problems my car had because I didn't want to buy a $1,000 tires. AWFUL! Add comment

Hit a steel plate of the road with my Les Schwab tires. Blow out. Limped to nearest Les Schwab dealer.( Gig Harbor WA) My original tire had been discontinued. (Same story I encountered TWICE when forced to purchase new wheels because of cracks.) In Gig Harbor I encountered a very young service person who implied (because I'm old?) I had been driving around on the flat for some time, not true, and... Read more

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Sitting outside the LS on Canyon and there's people inside called them up asked if they could check just my front left tired to see if the nuts are lose. they said that they gotta waite till 8:00 b4 they can look at it (it would take 10 seconds)and it's a 1/4 to 7 now. How lame is that. So those commercials are BS about going out of there way to help you. I'll never go here again. Add comment

I went to the Oregon City Les Schwab and they put on new rotors and brake shoes on my Honda and they *** up...... I went to Midas and they sent me back to Les Schwab because my front tires WOULD NOT SPIN....... They refused to fix them...... I had the work done on Monday and Midas found there screw up on Saturday......Guess what now I have to replace the new rotors and brakes that they put on... Read more

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Went to Les Schwab in Molalla, Oregon, they put 4 brand new tires that were too large on my car. This led to numerous issues such as; me trying to get my perfectly fine suspension fixed, there tires wearing out prematurely and not being able to fix a simple flat from a screw in the easily fixable zone, which in turn led Hillsboro, Oregon Les Schwab (where I was at the time I noticed the screw) to... Read more

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I mailed payment with coupon attached(stapled to check) and wrote in in large print not to deposit/apply payment to 1/20/16 - they deposited it on 19th now I have a $35 NSF fee because of this, which I cannot afford - I think your employees should be able to read. This fee charged stops me from paying another bill, what is your policies about respecting customers requests? Please reply as to... Read more

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Les Schwab damaged my car and refuses to make it right. I will never take my car to any of their shops again. They lost a good customer in me plus all of my family and friends. Hopefully they'll lose you as a customer too, for your sake. Read more

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What a waste of my valuable time. Stopped by twice to have my Nissan Leaf tires rotated at 14000 miles, so tires are not too old right? 1st time wait was 1.5 hrs, and 2nd time was 45min so I stayed. Next thing I know after 30 min they tell me that tires can not be rotated and that it's illegal to rotate them because they are under 2/3 or 2/32 or whatever, but it's completely legal for them to... Read more

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