CommentAttention: Manager
1421 E. White Ave
Moscow, ID 83843-3929
Re: Claim for Breach of Warranty
Dear Sir or Madam:
On April 5, 2008, I took my ’95 Ford Bronco to your shop where I purchased repairs for my breaks. See invoice number XXXXXX. At the time I picked my truck up after installation, I noticed a strange spongy feel on the break pedal that commenced at 1-5 MPH. When I questioned the shop person (Woody or Tom) he explained that new breaks take some time to “wear in” and that the condition should disappear in a short time. Since that time I have taken my truck back to your shop on three occasions. On the last occasion, I was told by “Tom” who was working on my truck that he tested the breaks and confirmed that the condition was still present but he could not fix it. Tom said he would ask the person who taught him auto repair and see if the teacher could figure out how to fix this condition.
As of today, the condition persists and I am concerned about my safety and the safety of others while driving. This was not the condition that my breaks had when I took it to your shop in April. At that time it was a metallic sound indicating the break pads had worn down. In connection with purchasing this break repair from your shop, I was issued a written warranty Number XXXXXX. A copy is enclosed for your reference. Also enclosed is a copy of my invoice.
As I have been unable to get the warranty service that you owe me under the contract, I have ceased paying the monthly payments on my account. For my damages resulting from the breach of the warranty contract, I am demanding that you issue a credit to my account in the full amount of the cost of the break repairs ($475.11).
If you refuse to accept this offer of settlement or you report any late or failure to pay on account to any credit reporting agencies, I will file a lawsuit against Les Schwab Tires for breach of warranty and violating the Idaho Consumer Protection Act under Idaho Code 48-603(5)(8) and 48-603C. You have thirty days to accept this offer of settlement.
 Comments (4) |  |
| 1. Written by chiefhighliner, on 06-11-2009 14:24 I have to agree with other commentators, I've dealt with Les Schwab for over 18 years and never had such a negative occurrence as yours. I would suggest capitulating and trying to talk with them rather than sue them. If you initiate a lawsuit, you have to pay for all legal expenses and that will cost you far more than your brake job (notice spelling "brakes"). Being a hardass rarely solves any problems, I should know, I used to be angry like you until I just chilled out and was more concerned with fixing the problem that trying to appear right. |
| 2. Written by Carl, on 03-10-2008 09:45 It seems like you have a good reason to be upset. Les schwab has always taken care of our families vehicles and we have lived in different areas, but they are always eager to help and we get the same treatment no matter where we go. If you have lost faith in their abiltiy (for good reason), perhaps try taking it to a different Les schwab. Their radio ad promotes their warranty is good at over 400 locations. Also they are called brake pads, not break pads. And if you are infact worried about everyone's safety you should not be driving the Bronco. Take it to them and let them fix it. |
| 3. Written by johnson, on 28-08-2008 14:26 if you quit paying your bill you will probably be turned into collections and still have a car that is not fixed. Talk to the manager himself / herself they seem to always be able to make things more right than before at least get to the bottom of the problem |
| 4. Written by bill, on 27-08-2008 02:41 I would think that aperson with any class would care about there credit, and i have had work done by lesschwab if they had a problem there always seemed to be another store or person that could help them get to the bottom of the issue , pay your bill or you have no warrenty and no ground to stand work with the store to solve problem dont be a *** they are human and may choose not to work with you if you are a *** things happen there are such things as defective parts ,, signed very happy lesschwab customer |
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