Les Schwab Tire Centers - Les schwab Ballard Washington


Was told when I called that they don't allow appointment.I asked how long the wait time was for a flat tire that is in the trunk w/ the spare currently on the car.

(Need to fix tire, replace on car and potentially buy 2 tires if patch wont work). Was told wait time was just under an hour. Arrived at the store 18 minutes later. When I checked in, was now told wait time was between 1.5-2 hours.

After 2.5 hours waiting was told one car still in front of me and about 30 more minutes. After 3.25 hours of waiting was told my car was just being brought up.

I could have gone out, worked, had lunch, any number of other things during this amount of time but took them at their word. They need to allow for appointments, they need to truthfully tell consumer wait times.

They need to be sensitive to the customer's schedule. Their customer service stinks. They have no emotional intelligence and are generally poor to work with. This whole process was rediculous.

It's worth a few extra bucks to go to Goodyear just down the road.This is my last te working with Les Schwab.

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More Review Details

Product or service
Tire Repair
Review category
Service Centers and Customer Services
Review rating
4 out of 5
review #351882 by Carlsonjh
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Helpful? 2 Yes 2 6 No 6
Had the same issue 1 Yes 1
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HAHAHA

Nov 28, 2012 #575420

living in a town about an hour away from seattle, i can confirm that what ughhh said is true about this guy. if you are polite les always does a good job and is very reasonably priced.

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HAHAHA

Nov 28, 2012 #575419

living in a town about an hour away from seattle, i can confirm that what ughhh said is true about this guy. if you are polite les always does a good job and is very reasonably priced.

0 0 Reply
ughhh

Nov 28, 2012 #574984

Typical self absorbed miserable Seattlite. They expect the perfect immediate service but in the same situation would say that they were working as quickly as possible, doing their utmost best, that it was just a busy day or such. GET over yourself, just because you have to catch a yoga class & your take out gyro salad that you ordered a bit ago is now getting cold doesn't mean that the entire Seattle area needs to cater to your whine-y needs like a selfish child. Get a life and go to any other city in the U.S. where they DON't bubble wrap you. Or even better - travel the more interesting world where you might get a bit of dirt under your fingernails. Ha. Pretentious, self absorbed, "I only shop from Whole Foods", self righteous, people make me sick. get a life

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