Page 1 of 2
I would like to know why we cannot contact Les Schwab corporate to complain about the practice of pushing siping on all customers! My husband and I have been loyal Les Schwabbies for about 20 years and have spent thousands of dollars on tires there. We had tires siped once, just once, about 12 years ago and swore we would never do it again. We actually lost chunks of the tires and of course, were told by Les Schwab that it must have been the tire design or manufacturer's fault (Toyo, their number one brand). So, we simply asked them to put in our file that we preferred NO SIPING in the future. Yet every single time we buy tires, have our brakes serviced or as today, had our studded tires removed and our existing all-seasons put on (bought from the same store the year before), we are asked the same thing..."Have we talked to you about siping"? Duh...yeah...So, I went online to find a corporate address to send a complaint and I can't find a thing. We have already complained numerous times to the store manager, with whom we have had many conversations in the past about service or needs, so I have to assume this is some kind of sales push quota thing...but it really chaps my hide! If siping is so dang good, then tire manufacturers would be offering them as a standard and the costs would simply be passed on to the consumers anyway! 12891f8
 Comments (17) |
| 1. Written by takn123 on March 13, 2012 from rochester, new york, US This isn't about whether or not you feel the practice of siping is beneficial, this is about the fact that our family tried it, didn't like how the tires degraded and subsequently asked our local Les Schwab to put a note in our account file (being that we've been customers for over 20 years), that we did not want to be offered siping again...and when it continues to occur, and we continue to stress that we do not want siping, ever...the complaint was that there is NO WAY to express our disdain to the corporate headquarters. So take a chill pill. If you like siping, fine, we don't and we don't like being prevented from expressing our opinions about it either! |
| 2. Written by Chill out dudes... on March 13, 2012 from rochester, new york, US This isn't about whether or not you feel the practice of siping is beneficial, this is about the fact that our family tried it, didn't like how the tires degraded and subsequently asked our local Les Schwab to put a note in our account file (being that we've been customers for over 20 years), that we did not want to be offered siping again...and when it continues to occur, and we continue to stress that we do not want siping, ever...the complaint was that there is NO WAY to express our disdain to the corporate headquarters. So take a chill pill. If you like siping, fine, we don't and we don't like being prevented from expressing our opinions about it either! |
| 3. Written by Todd on March 12, 2012 from , , Maybe you should try another tire company. |
| 4. Written by Todd on March 12, 2012 from , , Maybe you should try another tire company. |
| 5. Written by David Hatch on February 25, 2012 from yuba city, california, US Schwab siping may possibly be a valid option but their machine must have been damaged when they did ours at their suggestion. Instead of looking at all regular and controlled like their sample, they looked all crooked and jaggedy. I mentioned it and they said the warranty was still good for whatever was the normal period, so I left with misgivings. They should get rid of their machines. It did indeed wear out the tire fast with chunks coming off and tires uselessly worn at circa 30k miles and discarded. I never asked for my warranty value - -just will never go back. |
| 6. Written by cowboy on February 16, 2012 from arlington, washington, US Everyone lets be perfectly clear on this issue. Siping does provide additional traction in adverse conditions, but it also has a negative impact on tread life. Most manufacturers DO NOT recomment this practice as they have done their own R&D to make the tires perform like they should. Some say it will void the tire warrantee. LS is the only one that still performs this practice that I know of. This was more beneficial on older tires, but more modern tires have come a long way in tread design. As for the profit factor, the only cost is the labor time, which isn't much. |
| 7. Written by abc on February 13, 2012 from beaverton, oregon, US Anyone who insists that siping (or any product /service) is 100% profit reveals that they are a 100% moron when it comes to economic/business issues. The only way for something to be 100% profit is if it costs zero to provide, taking into account both direct and indirect costs. |
| 8. Written by Doesn't matter on November 11, 2010 from burlington, vermont, US It is funny that you perfectly able to get on to this website and vent your anger with LS, but you can't use your search engine to find out the pros and cons about siping your tires. I agree that it does make LS a profit, as any other services they provide. If you have any business knowledge you would understand that in order to be in business you must make a profit. If you didn't you wouldn't be in business very long!!! I have been siping my tires for the last 10 years and have never had a problem with my tires chunking out or wearing out too early. As far as the complaint about being bugged about siping every time you are in the store, up until the last few months LS doesn't keep a record of everyone that they see in its stores. Even still they don't have the option to make a note not to talk to you about siping unless you have a "cash only" or "Charge" account with them. So here are my solutions for you, I would once again ask them to note it on your account, if you don't have one ask them to make one for you. If that doesn't work then go further up the "food chain" and speak to a area/zone manager, you are more likely to get somewhere that way. Secondly you should again use your search engine to see what the tire manufactures say about tire siping. Please don't lose faith in LS they are a GREAT company and have always taken care of me every time I go into any of their stores. |
| 9. Written by KB on May 24, 2010 from alturas, california, US Anyone who allows a $15hr kid to sipe their tires is an ***. Like the person said before there are engineers that get paid hundreds of thousands of dollars to design a tire that is safe and does the job its designed to do. If you take rubber off of it it becomes weaker and your milage goes down on the tire. It is just a money making scam for les schwab |
| 10. Written by Takn123's Mom on May 5, 2010 from chico, california, US Your mad because they were trying to sell you something for your tires that is independently proven to be beneficial? When they find the cure for cancer i'll be sure to put you on the DO NOT CALL list. |
 |
| Comments on When consumers DON'T want siping | |
• Keep the topic of messages relevant to the subject. • Personal attacks will be deleted. • No Links or Scripts. |
