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1.9 Based on 104 reviews
Compare to others
  • Customers like
    • Location 6
    • Polite employees 5
    • Availabiity 3
  • Customers don't like
    • Unwillingness to make things right 8
    • Poor customer service 5
    • Poor management 5

I have been a loyal customer at Les Schwabs for 10+ years. I bought a battery for my 96 nissan maxima at their Santa Rosa,California store. To make a long story short, the new battery would last 2 months or less and I would bring it back to store and first time they replaced it. Then 3 months later it went dead again and they said I must be leaving lights on or my electrical system is not charging. They said they had a stronger battery but I... Read more

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Went to have a rotational noise diagnosed, their "best guess" after 2 minutes was a CV axle. In the process of replacing it, i asked the technician, in the bay, how bad it looked, he said he couldn't see anything wrong with it. After the work was done, the problem was not fixed and I was charged $180 for a repair that was unnecessary. I asked about why they went ahead with something that didn't need done and the response i got " well, it would... Read more

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I have never gone on a web page before to complain, but I am very unhappy with Les Schwab's. So here we go: When I paid over $1500. to have a problem fixed only to discover that it fixed nothing and was told to go have my transmission looked at makes me feel taken advantage of. Then I'm told I need brakes that hadn't given me any issue to start having squeaking within 4 days of the work being done. I make an appointment to have the brakes, rotor... Read more

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I called my local Les Schwab to ask if they had some winter tires that would work well in my vehicle. They set me up with some studless TOYO tires which would also fit the larger wheels in purchased. I drove with these tires for a couple weeks and everything seemed fine until yesterday when I was travelling on a local highway and went to press on my brakes and my vehicle was not slowing down and caused me to rear end a guy at 30mph, they had... Read more

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The Les Schwab tire store #368 in Snohomish ,WA damaged my rim on mt 2012 nissan murano . the damage was done on 11-4-16. todays date is 11-23-16 and they have yet to replace my rim. I did go back when they called me about having A new rim but it turned out to be the wrong color. I went back yesterday the 22nd and they said tha the manager had all the info on the rim and he was on vacation . so they will have to start all over with getting me... Read more

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Got my studded tires put on today and well, lets just say les schwab struck again. This time they stuffed my tires into my trunk so hard they broke the mechanism that lifts my trunk lid. Last time a 1 hr wait turned into 4 hrs! Nobody said anything about my wait being longer. They broke 3 wheel studs off my subaru and said they were old. Noooo they were not old. They are over torquing them. They did it on my friends log truck too and those were... Read more

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I purchased 4 new tires at the Sutherlin, Oregon Les Schwab Tire Center. Two driving days ago, I noticed an odd sound coming from one tire/wheel. Yesterday I drove to town (23 miles through fairly winding, hilly country roads). The car (2002 Lincoln Town Car) started driving very "mushy". By the time I got to town, the car was getting difficult to control. The motorist behind me flagged me down and told me my rear driver-side wheel was... Read more

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Had my f350 in for new brakes and rotors, after completion picked up truck after hours and proceeded to drive home, noticed in drive way that hub assembly was completely gone out of the right front spindle. Drove back to schwab looking for parts with no luck, called the manager and he left the impression, that I had done something to the truck, because that has never happened before at his store. After a lengthy discussion we agreed to split the... Read more

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i have had an account with les schwab for over 20 years at paradise calif. i have moved up to Oregon where my wife has to take care of her mother.I went into the salem oregon les schwab store a little over a year ago and had no trouble with service when they called paradise stiore.But now my account has been payed off for a few months they said when the account is inactive they need me to fill out a new form like a new customer.My account has... Read more

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Had a brake job done to include rosters calipers pads cost over 490 dollars 2 months later my brakes were making grinding noises, so I took it in and have been here for 4 hours and my car still hasn't been looked at. Very poor service

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