Les Schwab Tire Centers

Made appt for Fri, Feb. 9 at 9am.

Went in as asked about having my brakes/pads looked at. Free Estimate to check brakes, great. Checked brakes and the first mechanic came and showed me a printout estimate for approx. $1,100.

I said NO WAY for rear brake pads. He said that brakes and rotors for this type of car (2019 Mitz Outlander) were expensive, and we may have to order the parts. He walked away and I called my husband. I called the mechanic back over and told him to speak with my husband.

They spoke for 2 minutes at most. Can you believe it, my car now doesnt need rotors after all so the price is now around $600. Now they are saying I might need to make another appointment to get my brakes done because they had to go to Sacramento for parts. My husband came and picked me up and we talked about the brake pads and cost.

He said he would ask to see the parts when we returned to pick up the car. We had to call several times to check on my car. On one of the calls my husband must have said something about seeing the part(s) from my rear brakes, which we did not get a chance to see. They kept putting me on hold and saying the person had not gotten back from Sacramento with the parts.

We finally got our car 10 minutes before the 6 pm closing. However, when we returned to pick up the car the price is now around $308 for rear brake pads and installation. We knew the price should have been between $200 - $400. The clerk seemed a little agitated with us, saying well we got it fixed for $308.

She asked if we needed anything else, if not we can get our car on the side of the bldg. We left, but the car is not on the side of the bldg. We went looking but couldn't find it. I finally asked, wheres my car.

A mechanic came and said its in the back and you can cut through the garage. My car was all the way in the back behind some trucks. He chuckled and said we were busy and thats way my car was so far in the back. Questions: 1) Why wasnt my brakes fully checked out before giving any pricing.

2) Why would Les Schwab take 9 hours to change brake pads. 3) Why would they not get my car and bring it to me; Im over 65. 4) I asked about the $1,100+ initial estimate, answer: that estimate doesnt matter. Well that initial estimate does matter because it is what started the mistrust.

I used to refer people to Les Schwab and tell them the cost might be a little more but its worth it.

NO MORE. FYI: I'm not pissed, just extremely disappointed in Les Schwab.

My boyfriend and had the lugnuts break off a wheel due to one of your employees negligence at the west Olympia store a couple months back. Well LesSchwab did pay for parts and labor to have it fixed it left us without a work truck for the weekend that we were supposed to start a new big job.

Well because of this we lost the job and they gave it to someone else. This is how we pay our rent and that was going to be a couple months of income for us that we lost. I tried filing a claim with les Schwab with no luck not wanting to involve lawyers or lawsuits and just wanting to be compensated what we lost but to no avail.

I had no luck reaching the right person for this and just getting the runaround. This is my last effort trying to reach out to you guys without involving legal help asking for your help in doing what is only right.

Went in because my subaru was making an awful noise. Was assured it was my back brakes and rotors needed replaced.(650.00) Done, did not fix problem took back in, was assured it was control arm bushings(850.00).

Done, did Not fix problem. Took back in, was told it is rear transmission mount and they don't work on those.

Took my car to my mechanic who diagnosed and fixed my rear wheel bearings, which was the noise. Fixed for 529.00..

Now I owe you, Les Schwab, getgetddg over 1400.00 for work that was unnecessary.

I'm considering getting a lawyer involved since I was taken advantage of simply for my lack of knowledge of cars. Not happy in the least.

I went in to buy 4 tires, the Manager Jude stated he could sell me a little taller tire and a little wider and I would get a better ride and more miles out of the tires.

2020 Honda fit

$1009.25

So I drove it home which was only 5 miles and noticed how bad the ride was, small bumps were shaking my car. I call back and tell Jude, the manager this is just not right and also the front tires had hit in inside wheel well on the smallest of bumps.

He told me to bring it back and he would refund me.

I went back and he only gave me $825.25. I demanded the total I had paid. I told him to call his manager and he stated he is the manager and I had signed the repair order.

He told me there is nobody I can call. I went home and called their corporate office and within 24 hours they had to refund me the whole amount.

I purchase 4 tires from your store in Fairfield, CA #623 on 3/14/23 they were installed on 6/6/23 the right side blowout , the blowout was so bad it cut the fuel wire and the car would start, spoke with Landon at the store he agreed to repair one tire and toll us we need to purchase another for the left side because it was bad, we was applaud, we purchase these tires less than 3mos ago and also we ask him what is he going to do about the wires that was cut and why didnt anyone tell us that our alignment was badly off when they put the tires on, he had no answer for that, however we went back and forth, bottom line , this car is my , she missed most of this week from work, we had the car tow to a shop and we still have a ready to blow tire on the left side and need repairs and reimbursement from Les schwab immediately. Their too much details to this story to put on paper can someone please contact me asap; Jackie Coleman 707-410-****