Les Schwab Tire Centers
Reviews and Complaints
Bad company to business do with or to work
- Naked greed
User's recommendation: Do not go to Les Schwab
Poor attitude, poor service.
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Verified Reviewer | Brentwood, CaliforniaNo discounts for minorities
- Location
- Attitude of the manager
- Not considering age of customer and needs
Preferred solution: Price reduction
Damaged and broke into my vehicle then impounded it
Dropped my vehicle at a location at night to get new tires. Vehicle has an issue with the ground terminal and had total power failure in addition to a couple flats.
After I spoke with an employee about what I needed done they told me they can't do anything unless they can drive it inside the install bay and won't do anything if it can't. While trying to figure out how exactly I was gonna be able to do that I stopped to check on it and found the door was not shut all the way and another was completely unlocked after I had made sure every door was locked. Also when dropping off the vehicle I had to put it into park from neutral and was able to.
Now I cannot shift at all the lever is completely broken and my door locks are *** . Everything was fine before this and to top it all off they impounded it on me without even trying to call me at all.y the F away from any LYNWOOD WA LES SCHUABstSta that
- Made my vehicle undrivable
- Lousy way i was treated
- Broke into my vehicle
Preferred solution: Reimbursed for impound and 2 tow fees and my vehicle fixed from what they did to damage it
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Verified Reviewer | Fresno, CaliforniaComplaint
- I usually get good service
Preferred solution: Let the company propose a solution
Dissatisfied with service
- Changed tire to spare to allow travel to store for replacement
- Not considering age of customer and needs
Bad business practice fleecing customers
I bought tires with apparently a 65k warranty, I didnt even know this, as I have never had problems as I am about to describe WITH ANY TIRE. I get my car out of my local shop and the gentleman informs me I should go back to wherever I had purchased my tires and have them looked at.
The sidewalls have slashes appearing in them between impeach tread. The young nice kid comes out to check them whips out a knife and starts to prod around in one of the slashes looking for belts and says wow this is crazy I have never seen an open country tire do this. Brings a manager out, he looks at it and my receipt all that says wow that is dangerous and I wouldn't like that either, I had 29k on a 65k warranty. But they tell me it's a defect, nothing to do with normal wear and tear.
So i was happy, great they said uts covered, blah blah blah. I get in to set up the appointment (again saying whoa this is a dangerous situation you must get this fixed), and says I cant give you a quote on what it will cost?? At this point 2 managers?? Have looked at the tires and were shocked that they were falling apart.
But yet less than half the mileage warranty and no fault of my own , a defect in the tire and they want me to buy new tires with a discount.
AGAIN THEY SAID A DEFECT IN THE TIRE, but their assessment office would not ok replacing 2 DEFECTIVE tires. Their words not mine.
NEVER DO BUSINESS WITH ANY LES SCHWAB
POULSBO WA
User's recommendation: NEVER EVER DO BUSINESS WITH THIS COMPANY
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Verified Reviewer | Porterville, CaliforniaThey flat out lied to me.
- Lying to customers
Preferred solution: Apology
User's recommendation: Don’t go to Les Schawb they’ll lie to create business
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Verified Reviewer | Corning, CaliforniaBroke my car after 3 1/2 hours in 104 degrees, laughed at me (age 64), asked where to tow it, then invoiced me!
Fire the manager. No excuse for his conduct and laughter, given the circumstances. I doubt he'd be okay with one of his employees treating his mother so contemptuosly in 104 degrees as he did.
Preferred solution: Apology
User's recommendation: Avoid this Center.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Olympia, WashingtonTreated like a nothing after 50 years of loyal service
User's recommendation: Customer since 1972.No more! Corp.just as bad!
Lift installed wrong
- No pros
- Wait time and high price
- Paying premium price for poor quality parts
- Unwillingness to make things right
Preferred solution: Full refund
User's recommendation: No way would I recommend this shop and I won’t be returning
Poor service
Inaccurate assessment of services needed
Went in for a torn boot and overall assessment of front end, tie rods, brakes, etc. upon returning a few hours later the les schwab employee informed everything was tip top, no issues found.
I showed him the torn boot, said employee stated it was a non issue and everything looked great. Two weeks later the truck is making squeaking, scraping noises under the front end so I take it to a different les schwab(madras) and am told the front brakes are metal on metal and I need new rotors also. $711 feel like this should of been caught on the initial visit and i could of been just replacing pads. This could of saved me a lot of money and more importantly TIME!
Two full days wasted and at a few hundred bucks. Just wanted to share so as to enhance awareness of the customer experience.
As a former corporate manager I know how extremely important all forms of feedback are to the continued success of an organization. Thank you for your time
- Customer appreciation
- Prompt
- Reputation
- Received faulty product but just once
- Too busy
- Services ignored
Preferred solution: Let the company propose a solution
User's recommendation: Question everything numerous times and do not allow yourself to leave unsatisfied. Voice that you’re unsatisfied and ask for a solution
Made a appointment by email for 7/16/2021 by email
Preferred solution: Deliver product or service ordered
User's recommendation: Do not believe emails from les schwab
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Turlock, CaliforniaLack of concern for my safety
Preferred solution: Let the company propose a solution
User's recommendation: Do not go here unless you are a croney, friend, brother in law, sister in law, or relative of one of the employees. Because that is the only people they care about servicing.
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Same thing was said to me at the Dallas, Oregon store, "...a misunderstanding." And when I complained about his attitude, the assistant manager then invited me to take my business elsewhere. I have been a customer of this store for over 20 years and this is how I am treated?
They screwed up on the order and then tell me it is a misunderstanding and that I will now have to pay $300 more than the quote I was given. No apology from Conrad, just attitude.
I will take you up on your offer Conrad. Next time we will go elsewhere.