Les Schwab Tires
1421 E. White Ave
Moscow, ID 83843-3929
Re: Claim for Breach of Warranty
Dear Sir or Madam:
On April 5, 2008, I took my ’95 Ford Bronco to your shop where I purchased repairs for my breaks. See invoice number XXXXXX. At the time I picked my truck up after installation, I noticed a strange spongy feel on the break pedal that commenced at 1-5 MPH. When I questioned the shop person (Woody or Tom) he explained that new breaks take some time to “wear in” and that the condition should disappear in a short time. Since that time I have taken my truck back to your shop on three occasions. On the last occasion, I was told by “Tom” who was working on my truck that he tested the breaks and confirmed that the condition was still present but he could not fix it. Tom said he would ask the person who taught him auto repair and see if the teacher could figure out how to fix this condition.
As of today, the condition persists and I am concerned about my safety and the safety of others while driving. This was not the condition that my breaks had when I took it to your shop in April. At that time it was a metallic sound indicating the break pads had worn down. In connection with purchasing this break repair from your shop, I was issued a written warranty Number XXXXXX. A copy is enclosed for your reference. Also enclosed is a copy of my invoice.
As I have been unable to get the warranty service that you owe me under the contract, I have ceased paying the monthly payments on my account. For my damages resulting from the breach of the warranty contract, I am demanding that you issue a credit to my account in the full amount of the cost of the break repairs ($475.11).
If you refuse to accept this offer of settlement or you report any late or failure to pay on account to any credit reporting agencies, I will file a lawsuit against Les Schwab Tires for breach of warranty and violating the Idaho Consumer Protection Act under Idaho Code 48-603(5)(8) and 48-603C. You have thirty days to accept this offer of settlement.
Reason of review: Bad quality.
Monetary Loss: $500.