10 comments

Les Schwab Tires

Attention: Manager

1421 E. White Ave

Moscow, ID 83843-3929

Re: Claim for Breach of Warranty

Dear Sir or Madam:

On April 5, 2008, I took my ’95 Ford Bronco to your shop where I purchased repairs for my breaks. See invoice number XXXXXX. At the time I picked my truck up after installation, I noticed a strange spongy feel on the break pedal that commenced at 1-5 MPH. When I questioned the shop person (Woody or Tom) he explained that new breaks take some time to “wear in” and that the condition should disappear in a short time. Since that time I have taken my truck back to your shop on three occasions. On the last occasion, I was told by “Tom” who was working on my truck that he tested the breaks and confirmed that the condition was still present but he could not fix it. Tom said he would ask the person who taught him auto repair and see if the teacher could figure out how to fix this condition.

As of today, the condition persists and I am concerned about my safety and the safety of others while driving. This was not the condition that my breaks had when I took it to your shop in April. At that time it was a metallic sound indicating the break pads had worn down. In connection with purchasing this break repair from your shop, I was issued a written warranty Number XXXXXX. A copy is enclosed for your reference. Also enclosed is a copy of my invoice.

As I have been unable to get the warranty service that you owe me under the contract, I have ceased paying the monthly payments on my account. For my damages resulting from the breach of the warranty contract, I am demanding that you issue a credit to my account in the full amount of the cost of the break repairs ($475.11).

If you refuse to accept this offer of settlement or you report any late or failure to pay on account to any credit reporting agencies, I will file a lawsuit against Les Schwab Tires for breach of warranty and violating the Idaho Consumer Protection Act under Idaho Code 48-603(5)(8) and 48-603C. You have thirty days to accept this offer of settlement.

Reason of review: Bad quality.

Monetary Loss: $500.

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Anonymous
#350698

Hard to believe there are so many Experts on something they know nothing about.. The man has spongy brakes and deserves to have them repaired, you would think Schwab could find someone who knows something about the cause. Whats all this *** about dust, it has air in the lines or the installation was faulty....

Anonymous
#210094

I think you have financial issues and are just trying to find a reason not to pay your account balance.Learn to budget.

Keep your Bronco off the road or tow it to them if it's really that unsafe.

Also, try a different store if you're really that unhappy at that certain location.Learn how to spell too while you're at it.

longtimecustomer
#204172

Oh my goodness..really?

For one if there was any safety issue, worn pads, bad caipler, warped rotor, ANYTHING that would cause or could cause potential harm to you or your family, they would warranty ANYTHING. There is dust, grime, whatever that is created over your pads, and/or rotors. SOmetimes this is annoying, the scratchy annoying screach that you may hear when you brake... this can be taken care of, sometimes your rotors need turned/machined more than other, your pads need to be filed, its common.

You NOT paying your bill because you are one of those sue happy ignorants... good luck.

Im sure they will see your side.WHY ARE YOU PEOPLE SUCH IDIOTS!!!

longtimecustomer
#204170

Oh my goodness..really?

For one if there was any safety issue, worn pads, bad caipler, warped rotor, ANYTHING that would cause or could cause potential harm to you or your family, they would warranty ANYTHING. There is dust, grime, whatever that is created over your pads, and/or rotors. SOmetimes this is annoying, the scratchy annoying screach that you may hear when you brake... this can be taken care of, sometimes your rotors need turned/machined more than other, your pads need to be filed, its common.

You NOT paying your bill because you are one of those sue happy ignorants... good luck.

Im sure they will see your side.WHY ARE YOU PEOPLE SUCH IDIOTS!!!

longtimecustomer
#204169

Oh my goodness..really?

For one if there was any safety issue, worn pads, bad caipler, warped rotor, ANYTHING that would cause or could cause potential harm to you or your family, they would warranty ANYTHING. There is dust, grime, whatever that is created over your pads, and/or rotors. SOmetimes this is annoying, the scratchy annoying screach that you may hear when you brake... this can be taken care of, sometimes your rotors need turned/machined more than other, your pads need to be filed, its common.

You NOT paying your bill because you are one of those sue happy ignorants... good luck.

Im sure they will see your side.WHY ARE YOU PEOPLE SUCH IDIOTS!!!

Anonymous
#111480

in the state of washingto failure to pay for services rendered the can put a mechanic lean on you car and take it in payment pay your bill

Anonymous
#84706

I have to agree with other commentators, I've dealt with Les Schwab for over 18 years and never had such a negative occurrence as yours.I would suggest capitulating and trying to talk with them rather than sue them.

If you initiate a lawsuit, you have to pay for all legal expenses and that will cost you far more than your brake job (notice spelling "brakes").Being a hardass rarely solves any problems, I should know, I used to be angry like you until I just chilled out and was more concerned with fixing the problem that trying to appear right.

Anonymous
#39264

It seems like you have a good reason to be upset.Les schwab has always taken care of our families vehicles and we have lived in different areas, but they are always eager to help and we get the same treatment no matter where we go.

If you have lost faith in their abiltiy (for good reason), perhaps try taking it to a different Les schwab. Their radio ad promotes their warranty is good at over 400 locations. Also they are called brake pads, not break pads.

And if you are infact worried about everyone's safety you should not be driving the Bronco.Take it to them and let them fix it.

Anonymous
#30899

if you quit paying your bill you will probably be turned into collections and still have a car that is not fixed. Talk to the manager himself / herself they seem to always be able to make things more right than before at least get to the bottom of the problem

Anonymous
#30580

I would think that aperson with any class would care about there credit, and i have had work done by lesschwab if they had a problem there always seemed to be another store or person that could help them get to the bottom of the issue , pay your bill or you have no warrenty and no ground to stand work with the store to solve problem dont be a *** they are human and may choose not to work with you if you are a *** things happen there are such things as defective parts ,, signed very happy lesschwab customer

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