I had a pair of tire blow out due to a road hazard 65 miles from home. Was told that they couldn't even start out to help me for at least 2 hours and that they would be charging me for everything they did.
These tires were under warranty but no matter. I called one of their competitors and had two new tires on my car in less than two hours. Cost me less than the guys that had been giving me promises for 40 years. Les Schwab does not stand behind what they sell nor do they back up their warranty with anything but words.
After complaining to the company they had the manager of the problem store call me and blame me for having a problem.
I will now be buying my tires and rims from someone else. I was spending the extra money with Schwab so that if I ever needed them they would be there for me. They weren't so I'm gone.
Talk is cheap and that's all this company does any more. They went downhill as soon as the old man died and have only gotten worse since.
Product or Service Mentioned: Les Schwab Tire Centers Car Part Replacement.
Reason of review: Poor customer service.
Monetary Loss: $300.
I didn't like: Being lied to and mislead, Being treated like i was wrong.