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I purchased some brand new wheels and tires on Tuesday. I took my car to les Schwab on Wednesday to have them balanced.

I was told that it would be $14.95 per tire to do this, I told them to go ahead. 45 minutes later, I was called out to the shop so they could show me the "problem" First the tech told me that my rims were "out of round" which of course had me in tears. Then he proceeded to tell me it was the tires that were out of round, not the rims. He said that he had tested two of them so far and one of the two is bad.

I asked that he check the other two so I can know how much this is going to cost me or if I need to just take them back. He told me he would have to charge me $24.99 PER TIRE to have them tested. Of course, I could not understand this. The manager then came out to explain why they needed to charge me.

She said "we are already paying our technician over time to help you out and this is a $25,000 machine, we can't just let people use it for no charge so you will have to pay to have them tested". The technician, seeing that I am in tears says that he will just put them on and do it, the mgr heard him say that and piped in "no.. you need to charge her!"..Another manager came out and told me I should take my tires back to whoever I got them from and get a refund. At this point I am so confused and stressed out that I just had them put the tires back on my car.

The next day, I took my car to America's Tire. Not only are my wheels and tires PERFECTLY FINE, but they mounted and balanced them for free. I will NEVER step foot in another Les Schwab again, even if it is the only tire shop within 500 miles. They prey on single women and are a complete disgrace to American business.

Store: 2410 SE 122nd Ave Portland OR.

97233.. Manager Tony Lyon

Reason of review: Poor customer service.

Monetary Loss: $200.

Les Schwab Tire Centers Pros: Location.

Les Schwab Tire Centers Cons: Do not look at facts of claim, Management, Lied about the workmanship they said they performed.

Location: Portland, Oregon

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Brand new tires and rims that are out of round????

A rim, OK if it were used. Now a tire made of rubber, out of round??

New you said.

Ha-ha ha-ha!!

That's the funniest thing I've heard in a while!!!

Once again I hear of another "unsafe, predatorial" job by a company that was built on honesty, integrity, and genuine concern for there customers safety.

Les Schwab needs to be held accountable for there acts. People put their lives and their families lives in the hands of these employees. When does it become an issue.

How many mishaps, or deaths due to their negligence until something is done to keep drivers safely on the road. I for one encourage everyone to avoid Les Schwab.

They lied to my mother about dropping her car off the floor jack, cracking the transmission casing. Over $1700 later, my mom went to them and they showed her a video of an employee jacking her car up, then stopped the video refusing to play the rest of it.

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