Reno, Nevada
0 comments
100% full Not resolved

I live in Reno; and I was driving on highway 80 in Wyoming when the tread of the tire flew off-- the tire didn't blow-- just the tread flew off.The result was that that chunk of tire wrapped around my axil, broke my brake line-- and trashed my truck.

Related: Review about Les Schwab Tire Centers Alignment from Bothell, Washington

The bill was over $5,000 to repair the body damage-- and I had to spend 3 days in Wyoming to get my brakes fixed and new tires purchased. Once back in Reno, I went into Les Schwab and the customer service manager immediately knew the type of tire, just by looking at a picture-- said it happened all of the time. He helped me make a claim-- but you know what Les Schwab did-- do a 15year customer with 6 cars all of which have always had Les Schwab-- denied the claim and said it wasn't their fault!

They would have tried to help me make a claim against the manufacturer, but since I didn't have the tire, they couldn't do even that.Their customer service SUCKS and they've lost a customer for life.

Review about: American Pacific Industries Tires Repair.

I didn't like: Unwillingness to make things right.

Review #693334 is a subjective opinion of a user.

1.0
Value for money
Reason of Review / Monetary Loss Poor customer service / $5000
Preferred solution Cover my damages from their faulty product

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