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I like Les Schwab but yesterday I was disappointed by a local store in Salt Lake City , 2100 S & Redwood. I blew a tire just off the highway and needed my spare mounted so I called the closest store and was told that they would be able to have someone come out within the hour.

Knowing they were probably busy that seemed fair and I agreed. Then I received a call from the assistant manger Nick who told me that they wouldnโ€™t be able to help me for another 4 to 5 hrs. I know they are busy but really? Customer service was lacking when theyโ€™d make someone on the side of the road wait 4 to 5 hrs.

If it had been my wife they would have lost my business. When I called back to cancel I spoke with Valerie who was very polite and apologized a number of times. I told her I had called the store in Murray and they were able to send someone though they were farther away.

Thank you Les Schwab Murray for restoring my faith.

Reason of review: Poor customer service.

Les Schwab Tire Centers Cons: Service.

Location: Salt Lake City, Utah

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Guest

Really....how about having a spare tire ready for use before you upriver your car. Remember the old adage...a lack of planning on your part does not constitute an emergency on my part.

Guest
reply icon Replying to comment of Guest-1165969

It's les schwabs fault you're too lazy to put on your spare.

If they told you 4-5 hours it was probably valid.

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