I have been a satisfied customer for more then 30 years. I have an account with them that is in good standing.
There is a new Les Schwab store in Grants Pass, Oregon which is closer to my home so I called them to get a quote on a set of new tiers for my Jeep and asked them to check my account to see if I have enough to charge them. I was told yes call us before you come in to make sure we have the ones you want, I was advised. I called a second time asking the same question and checking again on my credit with them and was told no problem. I was unable to go in on that day and had to wait a couple more weeks.
I called a third time and asked the same question do you have the tiers and is my credit enough to charge them, same answer, yes. When I went in to the GP shop and told the salesman I had called and was now ready to get the set of tires I was given a new credit application and told I had to fill it out because now I'm at a new shop. I was spoken to rudely because I didn't have my work address and phone and didn't have other credit information to include. I told the guy I have an account and was told I could use it before I came in and they should already have the information.
Again I was treated rudely. I tore up the application and told him I would go back to the store in Medford where I usually shop. This was a big waste of time going to this shop.
I could always depend on their great service but no more at least at this location.
Product or Service Mentioned: Les Schwab Tire Centers Customer Care.