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Took my car to get a alignment job done and was told i needed a new front right ball joint! Funny thing about it is that a customer in the lobby was told that his car needed a new front right ball joint as well and fell for there BS.

How do i know there full of #@&! Because i just had a complete strut assembly done including springs and the front end was good accept that i needed an alignment and was given the inspection form. Basically Les Schwab said was if i didn't replace the ball joint then they would do the alignment. Why didn't they have a problem with the frozen tie rod nut like the other shop had and only noticed the so called bad ball joint!

Why? because today was lets sale them new ball joints day! What a joke these people are. And little did they know that i was watching and seen where my car was parked and when they called me to tell me this, i noticed that my vehicle was not moved.

They didn't even look at it or even move it into the shop bay!

My advice is do not! I repeat do not take your vehicle in for repairs to these lying, cheating dishonest other wise known as dishonest Schwab guys.

Reason of review: Poor customer service.

Location: Eugene, Oregon

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Guest

Weโ€™re sorry to hear about your experience and would like to help. Would you mind emailing more details about your visit, including your contact information and which store you visited, to me at Derek@***.com?

Thanks and we hope to hear from you soon. โ€“ Derek from Les Schwab Headquarters

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