DOO G

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Verified Reviewer
| map-marker Stockton, California

Wasn't what that said it was

I went to les scheab the guy said I needed new struts ok I paid the same sound. I went back then I needed to buy new strut hardware because it doesn't come with the new struts go figure. So I paid drove off agin. Hit a bump same dragging noise. I found out it was the motor mounts on my nissan altima went back they said they don't work on those what the "" sent me on my way oh all most forgot the ring on the bottom of the spring was bad also they made me wait 2 hours until they told me it was on the delivery truck
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jamie b Uxb

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Verified Reviewer
| map-marker San Jacinto, California

Perris California Store

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I went in to buy 4 tires, the Manager Jude stated he could sell me a little taller tire and a little wider and I would get a better ride and more miles out of the tires. 2020 Honda fit $1009.25 So I drove it home which was only 5 miles and noticed how bad the ride was, small bumps were shaking my car. I call back and tell Jude, the manager this is just not right and also the front tires had hit in inside wheel well on the smallest of bumps. He told me to bring it back and he would refund me. I went back and he only gave me $825.25. I demanded the total I had paid. I told him to call his manager and he stated he is the manager and I had signed the repair order. He told me there is nobody I can call. I went home and called their corporate office and within 24 hours they had to refund me the whole amount.
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User's recommendation: They charge too much for their tires.

Rolson H

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Verified Reviewer
| map-marker Longview, Washington

Bad performance.

Took car in for an appointment for front end alinement. Now the steering wheel is crooked and the car pulls to the right. Thought about taking it back but didn't need the hassle of arguing with them. They obviously didn't do what I payed them for. I'll take it somewhere else to get it fixed.
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User's recommendation: Do not get wheel alinement at this business.

Anonymous
map-marker West Sacramento, California

Fraudulent quote Bad attitude Refusal to serve

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I was given a quote for new tires. This quote was good for 1 month. 12 days after the quote when I went to get the tires. Jesse at virginia sr store tried to charge me an extra $130. When I complained and showed him the quote--He refused to honor it---telling me to go back to the Les Schwab that gave the quote. He was very disrespectful and unprofessional to a long-time customer and a 66 year-old veteran
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User's recommendation: WALMART

Anonymous
map-marker Vacaville, California

Unable to complete initial review

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Les Schwab Tire Centers - Unable to complete initial review
Les Schwab Tire Centers - Unable to complete initial review - Image 2
Made appt for Fri, Feb. 9 at 9am. Went in as asked about having my brakes/pads looked at. Free Estimate to check brakes, great. Checked brakes and the first mechanic came and showed me a printout estimate for approx. $1,100. I said NO WAY for rear brake pads. He said that brakes and rotors for this type of car (2019 Mitz Outlander) were expensive, and we may have to order the parts. He walked away and I called my husband. I called the mechanic back over and told him to speak with my husband. They spoke for 2 minutes at most. Can you believe it, my car now doesnt need rotors after all so the price is now around $600. Now they are saying I might need to make another appointment to get my brakes done because they had to go to Sacramento for parts. My husband came and picked me up and we talked about the brake pads and cost. He said he would ask to see the parts when we returned to pick up the car. We had to call several times to check on my car. On one of the calls my husband must have said something about seeing the part(s) from my rear brakes, which we did not get a chance to see. They kept putting me on hold and saying the person had not gotten back from Sacramento with the parts. We finally got our car 10 minutes before the 6 pm closing. However, when we returned to pick up the car the price is now around $308 for rear brake pads and installation. We knew the price should have been between $200 - $400. The clerk seemed a little agitated with us, saying well we got it fixed for $308. She asked if we needed anything else, if not we can get our car on the side of the bldg. We left, but the car is not on the side of the bldg. We went looking but couldn't find it. I finally asked, wheres my car. A mechanic came and said its in the back and you can cut through the garage. My car was all the way in the back behind some trucks. He chuckled and said we were busy and thats way my car was so far in the back. Questions: 1) Why wasnt my brakes fully checked out before giving any pricing. 2) Why would Les Schwab take 9 hours to change brake pads. 3) Why would they not get my car and bring it to me; Im over 65. 4) I asked about the $1,100+ initial estimate, answer: that estimate doesnt matter. Well that initial estimate does matter because it is what started the mistrust. I used to refer people to Les Schwab and tell them the cost might be a little more but its worth it. NO MORE. FYI: I'm not pissed, just extremely disappointed in Les Schwab.
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User's recommendation: Will Not

Haasini Xey
map-marker San Jose, California

Wheel alignment

Took my truck in to get a simple wheel alignment due to me putting new front struts on my truck. Based on there visual inspection I need to replace my tie rods. I call BS because my tie rods are fairly new. Not falling for their lies! Every time I go to one always something else. Take it to another shop and everything is fine. Trust me don't get to Les Schwab. Take advantage of people and they do it.
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User's recommendation: Support small business

Rose C App

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Verified Reviewer
| map-marker Olympia, Washington

Claims

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My boyfriend and had the lugnuts break off a wheel due to one of your employees negligence at the west Olympia store a couple months back. Well LesSchwab did pay for parts and labor to have it fixed it left us without a work truck for the weekend that we were supposed to start a new big job. Well because of this we lost the job and they gave it to someone else. This is how we pay our rent and that was going to be a couple months of income for us that we lost. I tried filing a claim with les Schwab with no luck not wanting to involve lawyers or lawsuits and just wanting to be compensated what we lost but to no avail. I had no luck reaching the right person for this and just getting the runaround. This is my last effort trying to reach out to you guys without involving legal help asking for your help in doing what is only right.
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Loss:
$15

Preferred solution: Compensation for the job we lost out on due to not having a “work truck” while they would only pay for a cheap rental car while having our truck being fixed from their negligence

Shayne R Sav

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Verified Reviewer
| map-marker Reno, Nevada

Rude employees possibly broke my wheel

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The manager / supervisor was extremely rude when I called for an update on my vehicle. They didnt document my vehicle when I took it in Saturday and requested that I text them pictures of my car/wheel. Completely inappropriate and have possibly damaged my vehicle. Tire sensor doesnt even work anymore.
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Loss:
$703
Cons:
  • No communication
  • Horrible management
  • Bad customer service

Preferred solution: I need my wheel and tire sensor fixed

User's recommendation: Dont shop here. Horrible service and customer service

Anonymous
map-marker Portland, Oregon

I've never been treated like I was today from any Les Schwab.

I am a single mom whom blew out my tire on one of Powell's famous potholes. When I called up Les Schwab tires on 122nd and Division, and explained my situation, I was met with nothing at all they could work with my $32!! I offered to come get the tire if they could work with me until I got some more money -NO. Asked for a used tire to make it a little cheaper-NO because basically it's a new used tire. Thanks guys for helping out a single mom whose stuck outside in the cold still with a flat tire!!I guess I have to fit a certain criteria. .
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Anonymous
map-marker Lewiston, Idaho

Did not fix problem but now I owe over 1400.00 in repairs that were not necessary

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Went in because my subaru was making an awful noise. Was assured it was my back brakes and rotors needed replaced.(650.00) Done, did not fix problem took back in, was assured it was control arm bushings(850.00). Done, did Not fix problem. Took back in, was told it is rear transmission mount and they don't work on those. Took my car to my mechanic who diagnosed and fixed my rear wheel bearings, which was the noise. Fixed for 529.00.. Now I owe you, Les Schwab, getgetddg over 1400.00 for work that was unnecessary. I'm considering getting a lawyer involved since I was taken advantage of simply for my lack of knowledge of cars. Not happy in the least.
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User's recommendation: Get a second opinion

Robert M Qvg

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Verified Reviewer
| map-marker Monroe, Washington

Store complaint

Called to make an appt and discuss tire and brake options, person said you have to do it online, the reason I called was for advice and price options, she repeated have to do it online, can't believe you can't call and make an appt or discuss options
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Sherly Tom

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Verified Reviewer
| map-marker Salem, Oregon

Went to get battery replaced. $218 later for a battery?

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Then they suggested replacing front tir bebees. Another $600. Next day my tire light is on my dash. Go in and was told the tire pressure was not filled to needed amount? What? Why not? Also said I need my "toe" fixed?! Why is it just coming up? Seems you would find that out in the first place. Don't know if I should believe what I'm told. What they say or don't is confusing and costly because I have to return again and again!? Very dissatisfied with the way they handle business!??
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User's recommendation: Be fareful

Christorpher Oxe

Replace fluids

This is Judy Key and I just wanted to find out if you guys do air conditioning service and how long that service takes and if I can bring it in today
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Preferred solution: Fluid replacement for my air conditioner, Freon

Enda Sxu
map-marker Cheyenne, Wyoming

Poor quality service

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Continuing problem with tires not holding air. This is our second Les Schwab visit for the same issue. Generally I like their work and have to say the young kid at the Spokane outlet was the problem. The kid told me he didnt find a problem with the tire and offered no reason for the inside duel tire flat. Two days later in Sheridan WY the Les Schwab tech replaced three leaking valve stem extensions.
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User's recommendation: Better training.

Keith S Pqq

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Verified Reviewer
| map-marker Seattle, Washington

Fraud

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They did a bunch of unnecessary work to my friend's car. I don't think they even did the work. Never go to Les Schwab
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User's recommendation: Never go to Les Schwab

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