Samone Xpz

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Verified Reviewer
| map-marker Fresno, California

First time customer not happy with service

I went in for a nail repair with in 20 min was told they accidentally mess up my tire , So hey will replace I for free I understand accidents happen . mind you I came here I was told it was a good place.

My spare was place on til he next day I was call hat tire was in . I went they put my spare away and put on new tire . The day I notice in my trunk was left was a plastic white circle plate was suppose to be out back on the spare when it was place back. I return there and I was told it just pop back in .

So basically I felt that when my spare was put back away someone was lazy and didnt want to take the extra 5 min to put the spare back down and put back that piece . Leaving that in my trunk looks lazy and unprofessional as I told the worker there . I went home my neighbor was nice enough before he had to go to work to help me take my spare off and put that missing part back on .

Yes the woker told me my spare wouldnt fall off that not the point you took my spare off why couldnt all my parts be put back away like the way it was and that was the first time my spare was ever taken off . I was not happen with the experience I had .

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Resolved
Barbara S Ybh

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Verified Reviewer
| map-marker New York, New York

Resolved: Specifically asked NOT to change Firestone tires and those are the exact one they took and left the bologna skins on!!!

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Updated by user Nov 22, 2024

Company fixed the issue and I have been provided with full refund. Respectfully resolute problem.

Updated by user Nov 22, 2024

The manager respectfully apologized and refunded the tires.

Original review updated Nov 22, 2024

We asked them NOT to change NEW tires, they did and has audacity to lie and say we said to change front; which is the lie!!! We said Dont change Firestone ti

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User's recommendation: Stick with who you’ve been with

Robert R Jfh

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Verified Reviewer
| map-marker Medford, Oregon

Looking for a ethics contact

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Went in to have service. Been a Les Schwab customer for 20 years.

And this is the first time I have heard or seen this. A manager who flips cars for profit and uses his family and place of work as a front to do so! Has the companys hourly employees fix the car which the company pays and then claims the car is for a family member of his then sells the car. A couple of his employees told me this since I was waiting for service and it was taking a long time.

The manager Jake Nash in Medford Oregon should be terminated for theft and dishonesty. This blows my mind that a manager of a company that values honesty and integrity would be stealing from the company he works for. I wouldnt be surprised that current and ex employees know what he does and the current ones are just trying to keep there jobs.

And the ex employees have moved on. So any help as far as a ethics line or some type of regional contact would be great.

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Cons:
  • People and lower level employees being taken advantage of

Preferred solution: I’d like the manager to be Reprimanded. If it was found out that his management team knew what he was doing they should be reprimanded as well. Anyone lieing for him should be reprimanded.

User's recommendation: Stay away from Jake Nash. Used car salesman.

2 comments
Walterine Nrl

I would like to discuss this matter with your further. Please contact me at the email address below: ourvalues@***.com

Guest
reply icon Replying to comment of Walterine Nrl

What’s your email? Is it @***.com

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Mike W Rjh

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Verified Reviewer
| map-marker Houston, Texas

Lazy workers

Les Schwab Tire Centers - Lazy workers

I had an appointment at the Kuna Idaho location. Ive been waiting for over a hour for my vehicle to get started to be worked on while several of the workers are just sitting around and doing nothing.

The company needs to start letting lazy employees go. For the money I spend I shouldnt be sitting around while nothing is being done.

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User's recommendation: Don’t come Kuna location

suzie p Sga

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Verified Reviewer
| map-marker Portland, Oregon

I went in to have one tire that was losing air 10lbs a day. Arrived at 1:40pm.

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I was told to check back in an hour. I did and was told 40 mins tops.

At 3 :20 keys were taken to fix one tire purchased all 4 in Sept at a Portland les schwab.

At 4:10 I asked for my keys back because I can't drive at night.

They hadn't even looked at car. You if If

Got home at 4 40.

Would never of made it .

Was told twice it would.be ready.

I could.have drove to Portland and had it done.

Tomorrow. I drive to Portland.

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User's recommendation: If you have an entire day...people are nice

Barbara S Ybh

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Verified Reviewer
| map-marker New York, New York

I had recently submitted a bad review on the Havre Les Shwab and I submitted my bad review to early, they made it right

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Got it taken care of. Sorry for complaining so soon.They solved the problem and apologized as it was all a misunderstanding

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Kathy R Prv

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Verified Reviewer
| map-marker Santa Rosa, California

Tires les squab neglect

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This is the second pair of tires I have bought through your company. When I bought these tires, there were constant leaks and the air kept going out.

Your staff made excuses due to weather conditions. When I brought it to California a year later, I had the same issues over and over again during that time. Your workers put in sensors and tire stems, stating that was the problem each time. I had requested them to rotate the tires, but even during road trip inspections, they would not.

They kept telling me everything was fine, even though I learned to do it every 6 months like an oil change.

So, I would like my tires replaced. They only have 22000 miles on a 50000 mile guarantee, making it look like it was my neglect and not your own.

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Loss:
$500
Cons:
  • Do road trip inspection

Preferred solution: Full refund

Aaron H Adn

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Verified Reviewer
| map-marker Kent, Washington

Tire quality issues, struts, breaks, alighnment and customer service

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Les Schwab Tire Centers - Tire quality issues, struts, breaks, alighnment and customer...
Les Schwab Tire Centers - Tire quality issues, struts, breaks, alighnment and... - Image 2
Les Schwab Tire Centers - Tire quality issues, struts, breaks, alighnment and... - Image 3
Les Schwab Tire Centers - Tire quality issues, struts, breaks, alighnment and... - Image 4

You guys need to fix cars properly so they are safe. Let's stop cutting corners and putting cars on the road without the proper size tires, proper size struts made for the vehicle, and alignment/tire balancing.

Terrible work that hasn't been addressed and expected to be paid for. Don't show up at my house asking for money, 'Doug,' when the service has been poor. Fix it and make it all right. This has been the worst experience from a tire shop ever.

LES SCHWAB used to do really great things, I guess those days are gone. Just another 'Firestone' I guess...I need to call the BBB and government offices in Olympia to get this problem handled. This isn't even half of the problems I have experienced. They cracked my plastic hub covers by slamming them on with a rubber mallet.

They just don't do quality work anymore and fix their mistakes. Whatever happened to quality work and the 'Free beef promised'? The photos were taken at night and might be hard to see the tires 'bulge' at the bottom and you would have to drive it to see the poor quality work that was done. I gave them every opportunity to make it right since they came to my house during 'Covid' and they have chosen not to respond...I have waited in long, all-day/night lines and have been more than patient.

They never have offered a loaner car or a ride to work or home. I have tried every avenue with this branch...I'M PISSED.

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Loss:
$500
Pros:
  • Many locations
Cons:
  • Not every shop knows what they are doing and slaps it all together to get the customer out the door

Preferred solution: Fix it all and make it right, like you promissed when you came to my house (on camera) asking for payment.

User's recommendation: Do your reasearch and find a shop with good reviews

Anonymous
map-marker Seattle, Washington

Quality and integrity

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I bought 4 reputation tires which supposed to have 80,000 K warranty and they are their best tires. I got a flat tire and one Les Swab in Oregon fixed and gave me a free tire in July 2024.

Last week 10/7/2024 I got a flat tire. Not only W Seattle store didnt honor warranty, they blamed me for not rotating my tires etc. I confronted him by pointing out why the same Les Swab in Oregon replaced me with new tire just 3 months ago without blaming. He even refused to fix flat tire unless I have to buy a new tire or all 4 tires option.

That is funny because one tire is new. I went to S Seattle location then had to buy a new tire and had to do total 4 wheel alignment. Next day, the flat tire sign still comes on. I brought in and turned out the new tire had 45 psi.

After adjusting it, one employee told me if the signal comes on again I have faulty sensor. They blame everything instead of their quality and integrity. Had they checked their quality when they installed new tire and check equal pressures I would waste my time to come back.

Today I am at Toyota of Burien and the first thing the technician points out to me is front total toe failed.

I am so pissed now and have to bring back with a printed out sheet to confront them about supposed total all wheel alignment.

I used to trust Les Swab, have been buying all my tires over 20 yrs. Shame on you, trust and honesty mean something.

K

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User's recommendation: *** no

Michael R Pzn
map-marker Olympia, Washington

Les Schwab charged me $124.84 to install two hood lifts in my2005 jeep liberty. They snap in and take less than 5 minutes

They would not reduce the installation cost and also charged more for the struts than the actual cost through an auto parts store.

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User's recommendation: Check costs for parts and labor before using Les Schwab!

Anonymous
map-marker Boise, Idaho

The services rendered terribly by this business

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Oil changes can take as little as 5 minutes these guys took two hours. Wanted to pay in advance for a brake job after they did the inspection.

Was told, don't like to prepay, incase something comes up but they did the inspection. Finally, went to gwt the brakes done. Was told about an hour. Been nearly three now, only for the tech to come in and tell me they ordered the wrong parts, and had to expedite the tight one.

I found this all out afterwards. They didn't take into consideration i was waiting there and had plans already made around their estimated time. Its clear now. These are not real techs and i date say they have shark like sales tactics.

Spent almost 700 dollars to say this. Theres other way more professional and honest places out there. This place is amateur at best.

Do yourself a favor and go somewhere else. I know i will.

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User's recommendation: Anything else but here

Anastacia Asr

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Verified Reviewer
| map-marker Fresno, California

Complaint about a store

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You should just call me and I will tell you what happened. 707-331-****

Matt is apparantly "at another store" and Abel can't tell me what store he is at.

I have had a great relationship with Matt at this location for years. Now, this site has no time for me, I'm bothering them with my tire purchases and I can't get professional advice on tires.

You are suposed to be the tire experts. If I have a tire question or ask for a recommendation your management team should help.

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User's recommendation: Don't shop at the Charter Way. I'll find a better shop and send my recommendations there.

Anonymous
map-marker Beaverton, Oregon

Great customer service.

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I was shopping for new wheels and tires for my 69 Chevelle after talking with other vendors I decided to check with Les Schwab in Springfield on Harlow. Mat also known as Matthew came out to look at my Chevelle and listen to what I was looking for, Mat took the time to show me a couple wheels & tires that would give me the look I was going for and find them bring them in call me to come take a look at them, which the other vendors didn't take the time to listen for what I was going for, they were just trying to sell me on what they had not what I wanted.

Matt customer service was outstanding he went above and beyond. Thank you Matt

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Steven D Rcq

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Verified Reviewer

Can't believe they refuse to fix the screw in my tire

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Set up an appointment to fix, refuse to fix it and try to upsell me repairs to my vehicle!

Ridiculous to send someone out without fixing a tire simple process,

Les Schwab has horrible customer service and policies.

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Preferred solution: Apology

User's recommendation: Would never recommend

Charles W Azr

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Verified Reviewer
| map-marker Central Point, Oregon

Went in for brakes they only changed rear tires I asked why he said front ones are good. Came in two weeks later for tire rotate they said bracks in front are bad and roters need surfacing.

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I went out and checked them roters were fine and brack pads had plenty of life in them. Typical scam and I don't appreciate it I'm a loyal costomer.

I'm still using brack pads 4800 miles later.

I thought your co. Was above this.

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User's recommendation: Be careful

Anonymous
map-marker Vacaville, California

Unable to complete initial review

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Les Schwab Tire Centers - Unable to complete initial review
Les Schwab Tire Centers - Unable to complete initial review - Image 2

Made appt for Fri, Feb. 9 at 9am.

Went in as asked about having my brakes/pads looked at. Free Estimate to check brakes, great. Checked brakes and the first mechanic came and showed me a printout estimate for approx. $1,100.

I said NO WAY for rear brake pads. He said that brakes and rotors for this type of car (2019 Mitz Outlander) were expensive, and we may have to order the parts. He walked away and I called my husband. I called the mechanic back over and told him to speak with my husband.

They spoke for 2 minutes at most. Can you believe it, my car now doesnt need rotors after all so the price is now around $600. Now they are saying I might need to make another appointment to get my brakes done because they had to go to Sacramento for parts. My husband came and picked me up and we talked about the brake pads and cost.

He said he would ask to see the parts when we returned to pick up the car. We had to call several times to check on my car. On one of the calls my husband must have said something about seeing the part(s) from my rear brakes, which we did not get a chance to see. They kept putting me on hold and saying the person had not gotten back from Sacramento with the parts.

We finally got our car 10 minutes before the 6 pm closing. However, when we returned to pick up the car the price is now around $308 for rear brake pads and installation. We knew the price should have been between $200 - $400. The clerk seemed a little agitated with us, saying well we got it fixed for $308.

She asked if we needed anything else, if not we can get our car on the side of the bldg. We left, but the car is not on the side of the bldg. We went looking but couldn't find it. I finally asked, wheres my car.

A mechanic came and said its in the back and you can cut through the garage. My car was all the way in the back behind some trucks. He chuckled and said we were busy and thats way my car was so far in the back. Questions: 1) Why wasnt my brakes fully checked out before giving any pricing.

2) Why would Les Schwab take 9 hours to change brake pads. 3) Why would they not get my car and bring it to me; Im over 65. 4) I asked about the $1,100+ initial estimate, answer: that estimate doesnt matter. Well that initial estimate does matter because it is what started the mistrust.

I used to refer people to Les Schwab and tell them the cost might be a little more but its worth it.

NO MORE. FYI: I'm not pissed, just extremely disappointed in Les Schwab.

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User's recommendation: Will Not

About

Summary

Les Schwab Tire Company began in 1952 when Les Schwab bought a small Rubber Welders tire store in Prineville, Oregon, where the company is currently headquartered. It is the leading tire retailer in the United States with more than 400 centers all over the Western part of the country. The company is famous for providing sudden services, warranties in writing and convenient credits. Les Schwab Tire Centers is engaged in community activities concerned with youth and families. Les Schwab Tire is a sponsor to different basketball and baseball championships and other sports events

Les Schwab Tire Centers reviews and complaints

Les Schwab Tire Centers is ranked 156 out of 1249 in Service Centers and Repairs category

Area Served

USA

Payment Methods

VISA

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