Les Schwab Tire Centers

I had all four tires on my all-wheel-drive vehicle replaced at another one of their locations in late 2024. I have had a continuous leak in one of the tires for the past nine months.

Ive taken it to this location more than nine times! Two of those times a female employee took the tire off and told me nothing was wrong with the tire. However it kept losing air. Were talking big amounts of air in which I kept returning over this past weekend January 30.

I called the store and let them know that I had a flat tire again and it was at 15, the representative. I spoke to told me they were too busy today and that I could bring it on Monday so over the weekend I had to call a tow truck at my expense to come and help me change a flat tire as I have a bad shoulder, I had to pay out-of-pocket for that and when I did call the store on Saturday, they told me worst case scenario would be they would warranty out the one tire and Id have to buy the other three brand new as they did not make that brand anymore. It just feels like a bait and switch and if youre female just be extra cautious really trying to take advantage of me Im really planning to contact the Better Business Bureau and go through all the legal channels with this company.

I would send her the assumption that if you buy tires brand new from this organization and they provide a warranty then it has to be within the warranty so to learn something else from their store employee its really disappointing and I can say I would never do business with them again! Mind you I paid $1100 for my tires less than two years ago, I drive less than 10,000 miles a year

Les Schwab Tire Centers Headquarters

20900 Cooley Rd

Bend, OR 97701

Subject: Formal Complaint Regarding Unprofessional Conduct by Beaumont Location Manager Arturo Orozco

To Whom It May Concern,

I am writing to formally lodge a complaint about the unacceptable customer service and unprofessional behavior I experienced at your Beaumont, CA location on [insert date of visit]. The interaction involved the store manager, Mr. Arturo Orozco, and left me not only disappointed but shocked by the level of disregard for customer care and company representation.

Upon arriving at the Beaumont store, Mr. Orozco approached me in the parking lot before I even entered the office and asked how he could help. I was surprised by this interaction, as I had not yet had the chance to inquire about services or office hours. I informed him I needed assistance with reprogramming the aftermarket Tire Pressure Monitoring System (TPMS) sensors on my BMW, a service clearly stated as available on your website.

Mr. Orozco immediately dismissed the request, calling it a headache and too time-consuming. Attempting to find a solution, I told him I still had the original sensors and wheels at home and could bring them if necessary. He then suggested removing the TPMS from the old wheels and transferring them to the aftermarket set, which made little sense given that reprogramming should have sufficed.

When I asked if Les Schwab carries programmable TPMS for my BMW, he confirmed they do but still refused to help, repeating that the job was a hassle and he did not want to get involved. At one point, he inspected my car's valve stem and remarked that my wheels had been machined and therefore he would not touch the vehicle at all. I found this statement dismissive and unnecessarily rude.

Trying to understand his reasoning, I asked whether bringing the original TPMS or purchasing new ones from Les Schwab would make a difference. He refused again, claiming that due to my aftermarket wheels, he would not offer the service despite your website not listing any such limitations, especially regarding European vehicles.

When I asked to speak to the manager, Mr. Orozco rudely stated he was the manager. I then requested corporate contact information, and only after I pressed did he reluctantly go inside to look it up. He delayed providing the number and eventually gave me a business card with the main Les Schwab contact but refused to provide the name of a supervisor or regional contact, smirking and repeating Les Schwab Corporate Office as his only answer.

Frustrated, I left and followed his suggestion to visit Ramona Tire. Their staff, while unable to perform the service due to the specific requirements of European vehicles, were professional, kind, and informative. They explained the situation clearly and respectfully—something that should have occurred at your Beaumont location.

What concerns me most is not only the manager's unwillingness to assist but his tone, demeanor, and refusal to provide viable alternatives or appropriate information. It appeared that he simply did not want to deal with the task late in the day and chose instead to rudely deflect the issue rather than communicate with transparency or professionalism.

I am disappointed that a manager representing Les Schwab would behave in such a dismissive and disrespectful manner. If the company truly values customer service, as advertised, I would expect a situation like this to be taken seriously.

Please investigate this incident and consider retraining the manager on customer service standards, product knowledge, and professional communication. I would appreciate a response outlining any steps taken regarding this matter.

Thank you for your time and attention. I hope Les Schwab will uphold the standards it claims to provide.

Sincerely,

Alfredo Garcia

Customer Service Professional

U.S. Navy Combat Veteran

So far, Ive been Brad and told that Im an extreme problem. My rim was thrown into the driveway and I didnt need a new tire.

I just wanted the tire put back on the rim and flat and he wouldnt put it back on the rim and threw my tires out on the street said hes gonna call the cops.

Hes the boss around here and this is the second time this company has you methods beyond human comprehension That are extreme and nobody should have to feel this way they should you know which hes saying that I need a new tire and I said just put air in it. Im fine and he put a brand new tire on it when I said just put air in it and then snapped and said Im a problem through the rim wants to call the cops, Les Schwab is endorsing some serious Psychotic behavior on a well-known experience here in Sacramento the tall white guy with glasses treats hims self with so much hate he gives ugly inside a gold name he hates him self to cause me pain worry about his mental health he cant be this angry at the world to just treat me like a Maar that Les Schwab is not the best place to go to spectrum vacation is the worst experience Ive had in a long time despite Les Schwab denying $4500 worth of damage from prior history.avoid Les scab

Poor customer service is highly avoidable with proper training. Not to say the customer is always right; rather, the customer should be heard and then given the proper support.

It is understandable that not all services can be provided. How a company states that can make the customer feel valued and respected, creating a return consumer and a good company reputation.

Arturo Orozco manages a Les Schwab business, and today he was not on his game to provide good customer service or consumer experience. If European cars are not welcomed at Les Schwab because they are a headache and a waste of time, that message should be clearer to European consumers.

I felt something was off on my right front tire, I took my vehicle to Les Schwab. The man ( who I later learned was Craig the Manager.

) to whom I explained my problem to was doing something at the cash register and I noticed he responded oddly ; almost like he was not fully listening to what I took the time to explain to him. He went on to say," Well, we will put some air in the tire. " when I had explained nothing of a flat tire at all. Finally, the Manager sent a young kid over.

The ones that physically run to get the cars to bring into the Bay. He jumped in and I headed into the store. I noticed as I was getting Popcorn that my car had not made it into the bay, So, I asked the young man did he want me to bring it in? Next thing I know another older gentleman came from the Managers office and told me here is what we have and proceeded to walk me to the door as if he were taking me to my car.

He stopped after the door closed the earshot to the other customers and went on to tell me that my tire rod broke. He said, "It broke! It broke right here because your tire rod was so badly damaged!"I began to wonder how he would know that when they never made it into the garage to get under it. I thought my car needed a front wheel alignment so I was shocked when he told me my rod broke, I asked him well are you going to fix it?

They told me NO . I explained that I didn't have the money to fix it and they then gave me an estimate. I drove it here and now I cannot drive it home and that is not right. I asked them if they could work with me here and they absolutely refused.

I have called Corporate office,and was met with hostility, word trickery, I was blocked from speaking to the gentleman above the three customer service reps, it is like a good ol boy network. They have hung up in y face Tim in Corporate office was downright nasty and rude. I couldn't believe how they have treated me. To make matters worse, they said they were going to tow my car by the 30th.

Now Craig the Manager is on vacation and apparently they cannot even take out my battery to take across the street to get it charged at Auto Zone because they claim they do not have an AGM charger for my battery. The guy up the street at Battery Exchange had to come down and jump my battery to start my car because it has been sitting so long. I was truly disgusted. I feel in this little town but that they are prejudiced.

They wont work on my vehicle to fix it until I pay. but I have heard them tell other customers "no sir or No ma'am, you pay after we are done!

I went in for a nail repair with in 20 min was told they accidentally mess up my tire , So hey will replace I for free I understand accidents happen . mind you I came here I was told it was a good place.

My spare was place on til he next day I was call hat tire was in . I went they put my spare away and put on new tire . The day I notice in my trunk was left was a plastic white circle plate was suppose to be out back on the spare when it was place back. I return there and I was told it just pop back in .

So basically I felt that when my spare was put back away someone was lazy and didnt want to take the extra 5 min to put the spare back down and put back that piece . Leaving that in my trunk looks lazy and unprofessional as I told the worker there . I went home my neighbor was nice enough before he had to go to work to help me take my spare off and put that missing part back on .

Yes the woker told me my spare wouldnt fall off that not the point you took my spare off why couldnt all my parts be put back away like the way it was and that was the first time my spare was ever taken off . I was not happen with the experience I had .

Went in to have service. Been a Les Schwab customer for 20 years.

And this is the first time I have heard or seen this. A manager who flips cars for profit and uses his family and place of work as a front to do so! Has the companys hourly employees fix the car which the company pays and then claims the car is for a family member of his then sells the car. A couple of his employees told me this since I was waiting for service and it was taking a long time.

The manager Jake Nash in Medford Oregon should be terminated for theft and dishonesty. This blows my mind that a manager of a company that values honesty and integrity would be stealing from the company he works for. I wouldnt be surprised that current and ex employees know what he does and the current ones are just trying to keep there jobs.

And the ex employees have moved on. So any help as far as a ethics line or some type of regional contact would be great.