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New Reviewer
I stopped at Les Schwab tire center to check on prices for snow chains while traveling to my parents house for Christmas. I was in a rental car and I figured I would make the trip, but wanted to see what chains ran "just in case." The employee advised that I could...
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17 comments
#2050283

I bought tires with apparently a 65k warranty, I didnt even know this, as I have never had problems as I am about to describe WITH ANY TIRE. I get my car out of my local shop and the gentleman informs me I should go back to wherever I had purchased my tires and have them looked at.

The sidewalls have slashes appearing in them between impeach tread. The young nice kid comes out to check them whips out a knife and starts to prod around in one of the slashes looking for belts and says wow this is crazy I have never seen an open country tire do this. Brings a manager out, he looks at it and my receipt all that says wow that is dangerous and I wouldn't like that either, I had 29k on a 65k warranty. But they tell me it's a defect, nothing to do with normal wear and tear.

So i was happy, great they said uts covered, blah blah blah. I get in to set up the appointment (again saying whoa this is a dangerous situation you must get this fixed), and says I cant give you a quote on what it will cost?? At this point 2 managers?? Have looked at the tires and were shocked that they were falling apart.

But yet less than half the mileage warranty and no fault of my own , a defect in the tire and they want me to buy new tires with a discount. AGAIN THEY SAID A DEFECT IN THE TIRE, but their assessment office would not ok replacing 2 DEFECTIVE tires.

Their words not mine. NEVER DO BUSINESS WITH ANY LES SCHWAB POULSBO WA

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ID
#396282 Review #396282 is a subjective opinion of poster.
Location
Susanville, California
Reason of review
Poor customer service
Loss
$107

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Verified Reviewer
New Reviewer

Rebate

Invoice # 290069**** i bought a set of 4 tires from one of your stores (#29) on 4/25/2022. my reward form was submitted by the store manager. how can i check the status of my reward? Al Fatemi 1687 NW Division St. Ap110 Corvallis, OR 97330 541-244-****
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ID
#3543334 Review #3543334 is a subjective opinion of poster.
Pros
  • Good products and customer service
Cons
  • Lack of notification about the status my rebate
Loss
$100
Preferred solution
Price reduction
New Reviewer

Warranty isdues

Store in Antelope CA made excuses for not honoring warranty. Bought a set of new tires, 2 each at interval of 6 months in 2019. Last rotational in November of 2021. Technician advised me that would be the last rotation due to sidewall and tread wear. Went back in January 2022 to get a new set. The gentleman measure only the 2 newer tires instead of all 4. Claimed tires we're still usable when in fact, they were not.

User's recommendation: Been a customer for over 25 years. I would probably still recommend someone to the company.

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ID
#3491340 Review #3491340 is a subjective opinion of poster.
Location
Antelope, California
Pros
  • Fast and honest
Cons
  • Customer gouging
Loss
$30000
Preferred solution
Price reduction

Les Schwab purposely drained transmission fluid after changing a tire to get more service work

Les Schwab Tire Centers - Les Schwab purposely drained transmission fluid after changing a tire to get more service work
My girlfriend took her car to get tire changed, and since she wanted them to just change one tire instead of all four (claiming it would damage her transmission if she didn't) Les Schwab changed the tire and then in "spite" drained out her transmission fluid hoping in spite for not buying 4x tires, and in hopes she would bring the car back for more service She is 5ft tall, doesn't speak English quite well; and gets taken advantage by often

User's recommendation: Watch closely, take notes.

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ID
#3471892 Review #3471892 is a subjective opinion of poster.
Location
Hillsboro, Oregon

Bad costumer services

Lady n the front desk is been really rude and going out of her way to not help me. been condescending like if I was asking for something for free. North Salem Oregon store. Ladys name is Beca.
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ID
#3437060 Review #3437060 is a subjective opinion of poster.
Location
Federal Way, Washington

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Verified Reviewer
New Reviewer

Put snow chains on a vehicle not equipped to have them . Drove 15 miles before chains snapped causing 7700 worth of damage!

Les Schwab Tire Centers - Put snow chains on a vehicle not equipped to have them . Drove 15 miles before chains snapped causing 7700 worth of damage!
I went to the professionals so I thought. They refunded the 148 dollars I paid for chains and installation, then proceeded to let me drive away with my abs system out! They told me to go after the chain company:/
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ID
#3299936 Review #3299936 is a subjective opinion of poster.
Location
Hermiston, Oregon
Cons
  • Received faulty product but just once
  • Unwillingness to make things right
Preferred solution
Let the company propose a solution

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New Reviewer
Les Schwab Tire Centers - Won't fix what they broke
Update by user Jan 07, 2022

I don't know how much it's going to cost to get it fixed. It shouldn't cost ME anything.

Original review posted by user Jan 07, 2022
Been going to Les Schwab for a long time. On my vehicle : 4 new tires, rim change, brakes, cv boot, and most recently a new battery. The battery replacement is why I'm upset. Not...
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ID
#3238962 Review #3238962 is a subjective opinion of poster.
Location
Portland, Oregon
Preferred solution
Let the company propose a solution
New Reviewer

Bad costumer service

I went to Mukilteo speedway Les Schawlow to get my wife's New Baterry.On Dec 28 around 11am to 12 pm.i ask the female for my wife's baterry if the have one for my wife's car.They told me yes. So I bought one. Waited for 15 min and told me they don't have it.

User's recommendation: Don't go to Les Schawb in mukilteo. Bad service.

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ID
#3206720 Review #3206720 is a subjective opinion of poster.
Location
Edmonds, Washington
Preferred solution
Apology
New Reviewer

Tire quality issues and customer service

Ive had to replace 2 tires since Ive bought the set. Ive had to pay 70.00 for each replacement. Ive never had tire quality issues with tires in the past.I want a refund for the replacement fees for bad quality and poor customer service.

User's recommendation: Hire better quality employees.

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ID
#3092313 Review #3092313 is a subjective opinion of poster.
Location
Boardman, Oregon
Loss
$140
Preferred solution
Full refund
New Reviewer
Original review updated by user Nov 13, 2021
Today my husband went into the Les Schwab location on the corner of 180th and Sperry street in Tukwila, Wa. My husband needed to get 2 new tires on his Ford Taurus and we are not able to afford that expense at this time. I remembered that I had an old credit account...
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ID
#3063569 Review #3063569 is a subjective opinion of poster.
Location
Tukwila, Washington
Preferred solution
I would like to talk to the regional manager of the Tukwilla, Wa location and give Hailey the proper rating she deserves!

Bad company to business do with or to work

Their website sucks, I had a friend that worked for them, not only did they falsely terminate them, but, they kept this person's last check, which was close to a grand. This was the GIG HARBOR store.

User's recommendation: Do not go to Les Schwab.

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ID
#3001025 Review #3001025 is a subjective opinion of poster.
Cons
  • Naked greed
New Reviewer

Rude people on the phone

I called to make an appointment to have some ATV wheels changed. I was told that I couldn't make an appointment and would have to bring my ATV in and wait for 2 1/2 hours. I was also quoted $31.00($124.00) per wheel. This for about 20 minutes work, total for all 4. I have been buying tires from Les Schwab for 36 years. NO MORE
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ID
#2987929 Review #2987929 is a subjective opinion of poster.
Location
La Pine, Oregon
Cons
  • Poor customer service
Preferred solution
Apology

Poor attitude, poor service.

The Dallas, Oregon store tried the "upsell" for tires I purchased (80K mile radials) from them 18 months prior. "How can we make it better" was what I was told. They told me it was "just a misunderstanding" on my part. This is how they get out of being responsible. I started seeing this is Eugene 16 years ago. Woman goes in for rotation. Told she needs new brakes. New ones were put on 2 weeks prior. Les Schwab lies, and does not respond to neg. reviews. Spoke with retired regional manager about this. Never heard from them again. Buyer beware!
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1 comment
#2187237

Same thing was said to me at the Dallas, Oregon store, "...a misunderstanding." And when I complained about his attitude, the assistant manager then invited me to take my business elsewhere. I have been a customer of this store for over 20 years and this is how I am treated?

They screwed up on the order and then tell me it is a misunderstanding and that I will now have to pay $300 more than the quote I was given. No apology from Conrad, just attitude.

I will take you up on your offer Conrad. Next time we will go elsewhere.

ID
#2907060 Review #2907060 is a subjective opinion of poster.
Location
Dallas, Oregon

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Verified Reviewer
New Reviewer

No discounts for minorities

When asked for a discount like 10% or 20%, you get passed over. But if youre an old white lady that drives a BMW or Mercedes, they would Likey offer you 25% discount. I see this done when I was standing in line. Being a loyal customer doesnt matter. You need to be rich and white.
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1 comment
#2111434

That is one of the most ignorant things I have ever seen someone post.

ID
#2894923 Review #2894923 is a subjective opinion of poster.
Location
Brentwood, California
Pros
  • Location
Cons
  • Attitude of the manager
  • Not considering age of customer and needs
Loss
$800
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Defective Mechanic Work

Original review updated by user Sep 08, 2021
ended up that they did not finish my alignment after i purchased tires, rims, shocks. on passenger side it sat lower and truck drove odd after there work. outer tie rod ended up breaking and found pivot bar bolts loose. installed all new tie rods and got the toe in back almost on the dot. tires were not positive camber, only driver side. checked alignment shims and passenger side was not touched but you can see that drivers side was. Also the mechanic mentioned that he grinded down my new shock on passenger side because it would not fit and did not ask before doing so.

User's recommendation: only go to get air put in your tires thats all they are good for.

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ID
#2847404 Review #2847404 is a subjective opinion of poster.
Location
Fresno, California
Loss
$250
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

Took my car to get a brake inspection around 8:40, was given 3 hour wait time. Received a call about 5 hours later, service advisor informed me my front brakes were at a two and need pads and rotors, the back brakes weren't as bad only need pads, advised to move forward. Quoted finish time close to 5. My dad picked my car up around 5pm after he drove it home noticed brakes felt worse from when we took it in, when I press on the brakes they go all the way to the ground as if I was pressing on the gas, couldn't go back they were closed. Very unsafe.
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ID
#2821919 Review #2821919 is a subjective opinion of poster.
Location
Fresno, California
Pros
  • I usually get good service
Loss
$990
Preferred solution
Let the company propose a solution

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