I stopped at Les Schwab tire center to check on prices for snow chains while traveling to my parents house for Christmas. I was in a rental car and I figured I would make the trip, but wanted to see what chains ran "just in case."
The employee advised that I could return the chains on my way home the following week if I didn't use them and get a full refund. I though this was perfect because I would have the added piece of mind and not have to worry about getting stuck on the pass.
Well, the weather was okay going over the mountain and I never used the chains. On my way home to Las Vegas, from Oregon, I stopped at the same Les Schwab to return the unused chains and when I approached the greeter with the chains he told me that I could not return them until April. I never would have purchased the chains for a rental car had I been told this in the beginning. I feel that they led me into a purchase under false pretense and now they will not honor what their employee is telling customers.
I tried to deal with Les Schwab Corp and they said the same thing. Return them in April per their policy. I would have no issue with this if there was a Les Schwab close to my home. I think they tell people what they can to make a sell and hope that the customer does not return because they are travelers. POOR BUSINESS PRACTICE!!!
I will never buy a thing from Les Schwab tire center.
Old man Les is probably rolling in his grave over the way they treat his customers now!!!!
Reason of review: Poor customer service.
Monetary Loss: $107.